Effective communication requires a flawless data-to-document pipeline. Innovatix Technology Partners provides the end-to-end quality assurance needed to ensure your communication integrity remains perfect across every channel.
We provide the specialized testing and technical rigor needed to act as a firewall for your CCM implementation.
Modern CCM requires more than simple visual checks; it demands systematic validation to protect the brand. Without advanced QA, organizations face significant financial and reputational risks.
Executive Insight: Quality failures in regulated communications cost enterprises an average of $1.2M annually in rework and fines. Implementing automated and manual QA testing for Customer Communications Management workflows reduces post-production errors by 85%, turning QA from a cost center into a risk-mitigation asset.
Our QA framework is specialized for the unique challenges of document composition, focusing on everything from pixel-perfect layouts to backend data validation.
| Service Pillar | Technical Focus | Business Value |
|---|---|---|
Document & Logic Verification | CCM document testing and validation of business rules & conditions | Ensures brand consistency and message accuracy for every customer touchpoint. |
Regression Testing | CCM output comparison and PDF proof validation services using PDF comparison tools. | We identifiy regression issues by comparing the Output with the original documents. |
Migration Validation & Upgrade QA | Specialized CCM migration QA and verification during platform shifts. | Guarantees that migrated templates behave exactly like the legacy originals. |
Omnichannel QA | Omnichannel customer communication QA services for SMS, Web, and Print. | Validates that the customer experience is seamless and synchronized across all channels. |
We provide deep technical QA services for Quadient and OpenText CCM solutions, leveraging platform-specific knowledge to test the most complex logic-heavy templates. Our process ensures CCM template accuracy and layout verification, regardless of the volume or variety of the output.
Communication is only as good as the data behind it. Our data-driven document QA process, which uses variations of data input samples, verifies that variable data fields—such as account balances or personalized offers—are mapped correctly. Furthermore, our Customer Communications Management testing ensures that all mandatory legal disclaimers and regulatory markings are present and formatted correctly.
We employ a hybrid approach of systematic and manual QA testing for CCM workflows. Comprehensive systematic validation catches structural errors; humans catch nuance. our manual experts perform CCM workflow quality checks to evaluate the communication’s “human feel” and readability. This dual-layered approach is essential for CCM template testing services, where nuance and technical precision must coexist.
Executive Insight: Relying solely on manual “eyeballing” for document QA is no longer sustainable for omnichannel environments. Advanced CCM output comparison and PDF proof validation services allow for 100% coverage of your document inventory, a feat impossible with traditional testing methods.
Our CCM testing and validation methodology is designed to catch errors at the source, preventing them from ever reaching the customer.
Digital-first customer engagement demands exceptional precision. Partner with Innovatix Technology Partners for end-to-end quality assurance for Customer Communications Management platforms to help your brand speak with clarity and confidence. Our QA testing for CCM workflows & specialized QA services for Quadient and OpenText CCM solutions, we provide the rigorous oversight your communications deserve.
Standard QA focuses on functionality (does the button work?). Customer Communications Management QA focuses on rendering (is the content correct?). General testing tools cannot perform pixel-level output comparison or validate complex print streams. We use specialized tools designed specifically to catch formatting errors and data-mapping inconsistencies that general QA scripts miss.
We use a “Delta Testing” methodology. We generate outputs from your legacy system and your new platform using the same data, then run an automated comparison. This ensures that the migration doesn’t change the customer’s experience or violate compliance standards.