Customer Communications & Document Management Solutions | Innovatix Technology Partners

In a fast-moving, multi-channel world, effective customer communication isn’t just about getting messages out, but making them count. Today’s organizations need to deliver secure, personalized, and compliant communications across print, digital, and mobile channels. All while staying agile and reducing complexity.

At Innovatix Technology Partners, we transform how enterprises communicate with customers by automating and personalizing high-volume document workflows. Our solutions eliminate manual processes, reduce errors, and ensure compliance while delivering seamless experiences across print, digital, and mobile channels. Whether modernizing legacy systems or implementing Quadient and OpenText platforms, we bridge the gap between outdated processes and intelligent, scalable communication strategies.

Our expertise spans:

Let’s turn your document workflows from a cost centre into a competitive advantage.

Customer Communications & Document
Management Solutions

Quadient & OpenText Services

We design and deploy industry-leading Customer Communications Management (CCM) platforms like Quadient Inspire and OpenText Exstream to automate document creation, distribution, and archiving. Our end-to-end implementation ensures seamless integration with your existing systems, empowering you to generate personalized, compliant communications at scale—reducing costs and improving customer engagement.

Multi-Channel Output & Personalized Messaging

Deliver consistent, relevant communications across every touchpoint—print, email, SMS, and web portals. We help you design dynamic templates that auto-populate customer data, orchestrate omni-channel delivery, and leverage AI-driven personalization to boost engagement and satisfaction.

Automated Workflow Integration & Optimization

Connect your CCM platform with CRM, ERP, and case management systems to eliminate bottlenecks and accelerate document workflows. Our integrations enable real-time data synchronization, trigger-based communications, and end-to-end automation—freeing your teams from repetitive tasks and improving operational efficiency.

Legacy CCM Migration (to Quadient/OpenText)

Transition smoothly from outdated CCM systems to modern platforms without disruption. We handle data extraction, template conversion, and rigorous testing to ensure pixel-perfect accuracy, enabling you to leverage advanced automation and analytics capabilities.

Legacy Template Conversion & Modernization

Transform static, error-prone templates into dynamic, data-driven designs that adapt to customer needs. Our conversion process standardizes branding, enables self-service updates, and ensures compliance—reducing manual effort while improving output quality.

Need a custom solution?

Let’s talk about your current system and what a CCM implementation or migration could look like. We’ll walk you through the options and recommend the right path forward—no obligation, no pressure.