CCM SERVING AS OMNICHANNEL COMMUNICATION
CCM – Technology “BOOM” Customer Communications Management (CCM) Effective communication is a vital aspect that facilitates any business’s ability to run with ease. There are multiple channels available to communicate with customers. CCM is a platform that allows organizations to administer client messages through a variety of channels such as, Email, Mobile, Print, Social Media and Dynamic Communications. It enables the organization to have a centralized communication system delivered via a wide variety of channels driving towards personalized interactive communications. Why CCM? To learn more on the benefits of Omni-Channel Communication and to implement Quadient CCM, contact Innovatix today. Multi-Channel verses Omni-Channel Multi-Channel infers communicating through a combination of channels – physical stores, e-shops, web-portals and online applications. The goal is to offer customers an opportunity to interact with your company in various environments. Within Multi-channel each gateway is typically regulated autonomously, and subsequently, therefore the customer experience may not remain consistent as clients switch channels. Omni-Channel, the name “omni” signifies “all”. Resembling a multi-channel, clients have the choice of picking the communication format. Omni-channel correspondence flawlessly synchronizes the unique correspondence channels that business uses when interacting with clients. It delivers a seamless customized understanding across each of different channels. “Technology the Key to Omni-Channel Communications.” In this digital world, every customer wants an experience which seamlessly provides communication in the format of their preference. Some may choose an email notification while others want it to be in a print or pdf format. In an ever increasingly competitive market, providing an extraordinary client experience through customized omni-channel correspondence is crucial to your business having an upper hand, building client retention, and driving revenue. Innovatix’s use of the Quadient Inspire CCM platform helps organizations around the globe configure, oversee and convey customized, precise interactive communications over all channels, from one centralized system. Benefits of Omni-Channel Communication Omni-Channel communication better engages with your customers and delivers a consistent and seamless experience through digital interaction, satisfying every customer’s preference. To learn more on the benefits of Omni-Channel Communication and to implement Quadient CCM, contact Innovatix today.