The modern customer relationship is built on a series of conversations that span multiple digital channels. For enterprises, the primary challenge is not a lack of communication tools, but the operational friction caused by managing a portfolio of disconnected systems. This fragmentation leads to inconsistent branding, broken customer journeys, and significant manual overhead.
Innovatix Technology Partners, a Macrosoft, Inc. company, provides expert implementation services for the industry’s leading Customer Communication Management (CCM) platforms: Quadient and OpenText. Our role is to architect and configure these powerful platforms to function as a centralized, intelligent hub for your entire customer communications strategy. We transform your investment in Quadient or OpenText into a tangible operational asset that delivers consistent, personalized, and compliant communications at scale.
Ensure seamless customer experiences across all touchpoints, including web, mobile, social media, and physical stores.
Easily expand into new markets with built-in multi-language, multi-currency, and localized content management features.
Give your customers an optimized shopping experience no matter what device they’re on.
Get deep insights into your customers’ behavior and business performance.
The platform grows with your business, handling increased traffic and transactions effortlessly.
Benefit from enterprise-grade security measures to protect your data and transactions.
Regular platform updates ensure you always have access to cutting-edge e-commerce features.
We help you unlock the full potential of Salesforce Einstein AI. We power personalized product recommendations, smarter search, and dynamic content that adapts to each customer.
As a certified Salesforce integrator, we bring direct access to Salesforce resources, best practices, and technical support—ensuring faster, more reliable outcomes.
Every member of our Salesforce commerce cloud solutions team is certified across relevant Salesforce modules and brings decades of expertise to create high-performance solutions.
We don’t do cookie-cutter. Every Salesforce Commerce Cloud implementation is tailored to your workflows, tech stack, and customer journey.
We configure, integrate, and build AppExchange solutions to extend your platform’s functionality and fit your exact business needs.
From retail and finance to healthcare and manufacturing, we’ve successfully delivered Salesforce Commerce Cloud solutions across industries.