Author: Selvakumar Ganesan

In the present CCM world, organisations create, manage, and deliver customer communications across different communication channels like emails, web pages, SMS, printed documents, and fax, etc. Most of the organisations provide customer experience via digital channels. Inspire Flex is the magic buzz that drives the Digital Advantage Suite (DAS), extending the power of Quadient’s industry-leading Customer Communications Management (CCM) solution. DAS enables businesses create personalized digital communication, enhancing the customer experience by delivering real-time interactions through various digital channels. Dynamic Communications (DC) is an Inspire suit that involves less coding to create mobile and web experiences that transforms customer data into dynamic content. Digital Advantage Suite (DAS) DAS is a Digital Services Software Development Kit which offers a stack of libraries, plugins, and widgets to ease the process of developing mobile applications for displaying Inspire customer communications. With HTML5, DAS provides the ability to create responsive and highly personalized web content that are featured in websites and delivered through digital communications platforms like laptops, mobile phones, and tablets. DAS significantly reduces the overall operation cost and provides more consistent experience for your customer. Advantages of DAS: Uses of DAS in CCM industry: Key Features of DAS Conclusion DAS is an ideal solution as it transforms customer experience to digital interactions. It is the driving force that uses Inspire Flex and Dynamic Communication for transforming customer service forms, bank statements, insurance policies, alerts, notifications, and many more, to engaging personalized digital experiences. Innovatix partnership with Quadient has enabled us leverage DAS to simplify the process of transforming customer data into dynamic content. With this we intend to speed up development, send notifications, and deploy secure integrated online and mobile experiences.